We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and User information privacy.
1. Collection of Personally Identifiable Information and other Information
When you use our Website, we collect and store your personal information, which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, either by signing up through our portal or signing in to the farmup.org portal, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
If you choose to contribute on or through the Website, we collect information about your contribution patterns and generally your usage behavior.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide User support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, location details, state, country etc.) from you when you set up an account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as making a donation / contribution) do require registration. We do use your contact information to send you information such as receipts, certificates, upcoming events, newsletters, etc. We also provide certain data to the Campaigner to interact with you and send you information of the type aforementioned as well as to complete certain transactions and fulfill commitments such as rewards, updates and the like.
2. Use of Demographic / Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money either by us or through an authorized payment gateway facility; measure User interests in Fundraisers hosted on our site, inform you about updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
3. Sharing of personal information
The following is information that we will not share with any third parties or disclose to any person other than as required by law; Sensitive Personal Data or Information of any person being the password, financial information such as Bank account or credit card or debit card or other payment instrument details, sexual orientation or any other sensitive personal information not essential for the continued use of the Website.
We may share personal information with our other corporate and /or associate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts and cyber security incidents; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one associate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
4. Links to Other Sites
Our Website links to other websites that may collect personally identifiable information about you. Farmup.org is not responsible for the privacy practices or the content of those linked websites.
5. Security Precautions / Security Breach
Our Website has strong security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access. Our web hosts, transaction affiliates etc, all use industry grade and standardized methods to protect your information from any misuse.
If any user has sufficient reason to believe their Data as regarded as that which we do not share with third parties, has been compromised or there has been a breach of security due to a cyber security incident, you may write to us immediately at the contact details mentioned below so that we may take suitable measures to either rectify such a breach and inform the concerned authorities of a cyber security incident.
6. Review of Information / Account Deactivation / Removal of Information
If at any time a User wishes to review the information provided to Farmup.org at the time of registering with Farmup.org or at any time thereafter, you may do so by signing into your account and amending the same.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our Campaigner, and from us in general, after setting up an account. All Users are also given the option of cancelling their User accounts and bringing to our attention their desire to discontinue the use of our services.
If you want to deactivate your account or remove your contact information from all Farmup.org.org’s lists and newsletters, please write to us at firstname.lastname@example.org
7. Advertisements on Farmup.org
We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number and generally other information which may identify you personally) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
8. Your Consent
The donors/contributors hereby permit Farm-up.org to share their personal information such as name, email address, contact information to the respective Campaigner and beneficiaries of the donations made by the donors via Farmup.org.org
9. Retention of Information
Information provided by you to Farmup.org is processed, stored and retained through our servers and web hosts being Amazon Web Services.
Our web hosts and agency managing your information are compliant with IS/ISO/IEC27001 or an equivalent in standards of Security Techniques and Information Security Management System Requirements.
10. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Farm-up.org Agro Solutions.
D.No:612-11, Venkatadhri layout, 2nd cross, Bhannerghatta Road, Bangalore – 560076
Phone: +91-709000 3456
Time: Mon – Sat (9:00AM – 7:00PM)